Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

For decades, finance functions allocated resources based on historical data, intuition and a fixed annual budget cycle. This approach provided a stable foundation in predictable markets but lacked the ...

"Analytics as a discipline has changed dramatically in the last five to 10 years – and for sure in the past five," says Anne Snowdon, chief scientific research officer at HIMSS. "With the explosion of ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of advanced ...

Overview:  Predictive analytics is about action, not just forecasts. The best platforms explain trends and guide what to do ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

Salt Lake City-based Intermountain Health has sold its proprietary behavioral health analytics model to Philadelphia-based NeuroFlow, a behavioral health technology company, to expand the model’s ...

Google Analytics drops four attribution models and adds custom metric combinations. Google Analytics is removing four attribution models in October 2023. A new "calculated metrics" feature will allow ...