Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Samsung is gearing up for a major software refresh with the upcoming One UI 8.5 update. Now, recent findings suggest the company is ready to introduce a critical feature that will look very familiar ...

Google is working on enhancing the call screening feature on its Pixel phones to automatically screen robocalls. Pixel phones can currently screen calls in which Google Assistant will talk to the ...