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FCC floats English proficiency rule for customer service lines
The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.
Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?
On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
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