In the competitive world of small businesses, staying ahead of the curve and providing a positive customer experience is paramount. Small businesses can now consider leveraging conversational apps to ...

The barometer I often give our customers to gauge if their conversational AI is any good is painfully simple: is it good at conversations?

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Whether it’s Alexa, Bixby, Siri, Google or Cortana, you are ...

Conversational is a virtual receptionist company. It provides an extensive list of live call services for businesses and individuals. All its virtual receptionists are located in North America, and ...

You may be surprised to learn that conversational intelligence and AI have actually been around for many years. From Facebook’s (now Meta) introduction of Messenger ...

Opinions expressed by Entrepreneur contributors are their own. None of us could have predicted where the global pandemic would take us, but the year 2020 created more digitalization than the past ...

It’s well past due for our industry to reconsider how we think about conversational commerce. It’s well past due for our industry to reconsider how we think about conversational commerce. In speaking ...

Unstructured data is by its very nature difficult to wrangle. But unstructured conversational data? It is one of the hardest sources of data to manage, said Amy Brown, founder and CEO of ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Opinions expressed by Entrepreneur contributors are their own. By now, most of us have tried playing around with OpenAI’s ChatGPT. After using it, I’m excited—and a bit scared, if I’m being honest — ...