Data overload causes confusion. Avoid overwhelming your business with excessive data. Focus on the key metrics that directly support your goals. Data integrity is key. Clean, accurate data is ...

In my experience, pricing is one of the most underutilized levers in business. Many organizations treat it as a reactionary tool—adjusted in response to cost pressures or competitive moves. But in ...

Ever since the convergence of digital technologies in the ’90s, the effort required for consumers to perform personal tasks has been massively reduced. Whether scheduling an early morning ride to the ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Grocery stores are no longer just places to shop — they’ve evolved into hybrid hubs, bridging the physical and digital worlds. Alongside customers browsing the aisles, grocery store employees are busy ...