Subway’s sandwich artisans have shared stories about their strangest customer requests in the past, from lettuce-only hoagies to the occasional Splenda-topped sub. But as gross as those sandwiches ...

A former In-N-Out worker said she once had to explain what a cheeseburger with no cheese was to a customer. TikToker @sarahdavis1729 responded to a prompt about the “most ridiculous” thing she ever ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.