When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...
LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...
“Cracking competitive exams like Joint Entrance Examination and Birla Institute of Technology and Science Admission Test opened doors to BITS Pilani, one of India’s premier engineering institutes,” ...
Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...
In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...
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