According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

The National Customer Rage survey shows that customer service is getting worse. Many consumers are willing to seek revenge as incidents become common.

National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account offerings and strengthened trust,’ J.D. Power noted ...

Every business and customer is unique, but there are some universal ways to delight customers across all industries and services. There was a time when the cliche, “The customer is always right,” ...

Opinions expressed by Entrepreneur contributors are their own. In this new world of ecommerce, social media, apps, far-flung call centers and virtual organizations, customer satisfaction still remains ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The restaurant scores are in, and there are mixed reviews. Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6% to a ...