‘This program is a re-commitment to our partners. We are saying we understand the value you provide, and will support you in the different ways you work with us in the field and with customers,’ says ...

'We’ve had 115,000 generative AI conversations, and that number is going to grow exponentially as we move forward in not years, but weeks and months, as we get things turned on, as it matures, and as ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

Engagement Messenger for Customer Service Management (CSM), which extends self-service to third-party portals to enable artificial intelligence-driven search, knowledge management, case, and virtual ...

The "2024 Workflow Automation Outlook" highlights how companies can leverage Generative AI to drive the future of business and stay one step ahead in an era of new technology capabilities. NEW YORK, ...

ServiceNow is acquiring Logik.ai and its configure, price, quote (CPQ) solution to expand its customer relationship management (CRM) product portfolio and accelerate its momentum in sales and order ...