VentureBeat

Google launches Dialogflow CX in general availability

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...
Business Wire

UJET Announces Partnership with Google Cloud Contact Center AI (CCAI) and Integration of Google Cloud Dialogflow CX

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...
Business Wire

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
VentureBeat

Google debuts custom voices in Contact Center AI and model management tools

To coincide with the “Cloud AI” segment of its Cloud Next ’20: OnAir conference, Google today unveiled updates and new features across its portfolio of AI services. Contact Center AI, software that ...