Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...
Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...
“ITIL consultants should be used strategically and sparingly,” suggested Gartner. “And not as ITIL implementation project managers.” “For many organizations, pursuing an ITIL framework can seem like ...
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