Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

There are so many tools being released every day allowing us to easily create better and better images –including infographics — to share and use in our marketing efforts. Even folks (like me!) who ...

There are a variety of reasons a company would want to shift business or IT services from an in-house to an as-a-service model. A new research report from ZDNet's sister site, Tech Pro Research, ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.