From Static Docs to Interactive Experiences: Reinventing the Knowledge Base

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.
InfoQ

Graph Knowledge Base for Stateful Cloud-Native Applications

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...
CMS Wire

As AI Reshapes Customer Support, Does Your Knowledge Base Keep Up?

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
InfoWorld

Anatomy of an AI agent knowledge base

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...
TechRepublic

How to Make a Call Center Knowledge Base Reps Actually Use

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...