Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

The idea of a machine acting as a customer has been speculated about in conjunction with emerging technologies for several decades. As early as the 1980s and 90s, visions of "smart" internet-connected ...

Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...

Machine Customer refers to software programs, autonomous devices, or both that act as actors engaging in transactions such as purchasing goods and services on behalf of humans or other machines. In ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The buzzwords for the future are undoubtedly “machine learning” ...

Thanks to machine learning, the page you see when you log-on to Amazon.com is likely very different from the one I see. Advertising, product recommendations, and special deals are all tailored to our ...