The Social Security Administration is shifting more employees to its phone line, a move that employees say risks adding to backlogs and processing times for the public as employees who typically ...

Spurred by the COVID-19 pandemic, businesses small and large pivoted to remote work to keep the wheels spinning, even if the office lights weren’t on. But is that still the case? Two of Minnesota’s ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The pandemic forced into being a new way of working that most people weren't familiar with: remote work. Thousands of employees turned extra bedrooms, breakfast nooks and previously unused spaces into ...