I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

Ever walked out of a meeting thinking you had full agreement and commitment—only to discover weeks later that no one had a clear sense of expectations or how to work together? Most leadership energy ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...