One of the biggest issues you may face with your customers is the lack of a good definition of what you think you are doing ...

When it comes to robust business operations, Standard Operating Procedures (SOPs) serve as the backbone of efficiency and success. Beyond acting as guidelines, SOPs power seamless operations and boost ...

1. Why do you need an operational definition when you already have a perfectly good conceptual definition? In your conceptual definitions you explain what your constructs are by showing how they ...

As we near the end of the 4th Quarter of Fiscal Year 2020, the year has been fraught with numerous challenges requiring individual units, Army aviation, and the Army as a whole to review how it ...

Maintaining written operational procedures establishes the specifics of the procedures in written form as they were developed and intended to be followed. Without the written word, even if the ...

An overall SOP that covers all aspects of your business – from meeting and greeting to taking orders and processing payments – can be a means to satisfy customers on time, the same way, every time.