In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

A new six-year sentiment analysis anchors IB’s enhanced Marsh review, connecting market data with real-world strategy, risk, ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

XRP social sentiment has turned sharply negative as prices continue to slide. Online discussions reflect growing fear and declining confidence among retail holders. Historically, similar periods of ...

South Africa’s banking sector recorded its strongest sentiment performance in a decade in 2025, as improved digital ...