The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

A problem doesn't last a lifetime. But how you deal with it can make it linger for years without resolution. In my studies about the topic, I've identified that, in addition to everything that ...

Start with trust and end with speed. When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, ...