Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

As companies scale, they can become more complex, resulting in higher costs and reduced speed and agility. Through scaling, functional silos emerge that can create operational boundaries and knowledge ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...