Monday - Friday, 6:00 - 7:00 PM ET In a Wednesday interview with CNBC's Jim Cramer, Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described ...

Agentforce will be able to use Google’s Gemini models, allowing agents to work with images, audio, and video, handle more complex tasks using Gemini’s multi-modal capabilities and two-million-token ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Exceptional customer care starts with meeting customers where they are, which is increasingly on social media. With this integration, Sprout Social brings social data to the Agentforce assistant for ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Customer expectations are evolving rapidly. According to Salesforce, 80% of ...

SAN FRANCISCO, California (KGO) — Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco’s largest private employers. In a recent interview on the The Logan Barlett Show podcast ...