An organization may hear many voices (Customer, Business, Employee, and Process). It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

In the world of customer experience, understanding and amplifying voice of the customer (VoC) is more crucial than ever. Our top 10 VoC articles of the year tap into how businesses can effectively ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Back in 2018, Google’s CEO, Sundar Pichai, demoed the Google Duplex ...