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Most healthcare call centers still evaluate agent performance using narrow, speed-focused metrics, despite industry data ...

We helped this reader recover over $9,000 he lost to an airline call center scam. Here's how you can protect yourself from ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Spam labeling and declining answer rates are pushing enterprises toward AI-driven trusted voice platforms — and AVOXI's new solution aims to fill that gap. AVOXI has released Trusted Outbound Voice on ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

Slide Insurance Holdings Inc. reported robust fourth-quarter 2025 earnings, significantly surpassing analyst expectations. The company achieved an earnings per share (EPS) of $1.23, compared to a ...

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. The FBI Baltimore Field ...

Read the new Microsoft Cyberattack Series report to learn more about on how deception and trusted tools can enable ...